Refund and Returns Policy

Refund Policy

We offer a 7-day return policy. You have 7 days from the date of receiving your item to request a return.

Return Eligibility:

To be eligible for a return:

• The item must be in the same condition as when you received it—unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.

How to Start a Return:

• Contact us at englishbats@gmail.com to initiate the return process.
• If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send the package.
• Important: Items returned without prior authorization (i.e., without first requesting a return) will not be accepted.

For any return-related questions, feel free to contact us at englishbats@gmail.com.

Damages and Issues:

• Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately. We’ll evaluate the issue and make things right.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including:

• Custom products (special orders or personalized items).

If you have concerns or questions about a specific item, please get in touch with us.

• We cannot accept returns on sale items or gift cards.

Exchanges:

• The quickest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Refunds:

• Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
• If your return is approved, refunds will be processed as store credit for future purchases. We will notify you once the refund has been completed.

For any further inquiries, feel free to reach out at englishbats@gmail.com.